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Returns + Exchanges

Our designers have hand-selected our assortment of products because we love them and feel they are of exceptional quality and design, but we understand that you may need to make a return. 

If you are not completely satisfied with your purchase, please contact us to start a Return Authorization Request. to return or exchange your item(s) within 21 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, items that have been installed, mattresses and/or foundations no longer in their original packaging, lighting + furniture no longer in original packaging, and other items listed below. Other exclusions may apply. 

If you have received item(s) that are incorrect, defective or damaged, please notify our Client Services team within 3 business days of receipt of package to file a claim. Claims can be started by visiting Start a Damage Claim. Any notifications or claims reported beyond 3 days of delivery will not be honored.

Upon return, your item will be inspected and credits or refunds will be issued. Any taxes charged will be refunded in accordance with applicable laws. 

Please Note: Original Shipping and handling charges and return shipping costs are not refundable. All returns will also incur a 15% restocking fee. Rugs, lighting, furniture and oversized mirrors incur a 20% restocking fee. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.  

In the event that the package is not received or lost in transit, the DH Inspired will not be liable if there is no tracking information. Items returned without an RMA Number will not be accepted. 

DH Inspired reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. 

 

MATTRESSES/FOUNDATIONS

Unopened mattresses and foundations in vendor packaging can be returned within 30 days of the delivery date, with proof of purchase. The delivery fee is non-refundable. Mattresses and foundations cannot be returned or exchanged once vendor packaging is removed. Mattresses and foundations include a limited manufacturer warranty.

 

CANCELLATIONS

Once orders are submitted, they cannot be cancelled. Orders in transit cannot be cancelled. We do not honor cancellation requests made by voicemail, email or offline chat messages. 

Should you decide to cancel a return and keep the item after a refund was issued, we will charge your credit card in the amount of the refund issued.

Parcels that are unclaimed or refused will be subject to applicable return and re-stocking fees and will not be considered cancelled.  

 

EXCHANGES

Exchanges are not available for DH Inspired products. To return an order, please contact us to start a Return Authorization Request


PRICING & INFORMATION DISCLAIMER

Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our online store are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.