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CLIENT SERVICE + FREQUENTLY ASKED QUESTIONS (FAQS)
Our goal is to provide the best possible customer experience. We look forward to offering the highest level of quality and service. Below please find quick links to access answers to commonly asked questions.
ORDERS, DELIVERY & RETURNS
How do I log into my account?
Where can I find details on shipping information?
I placed an order but did not receive my diamonds?
Where can I find details on returns and cancellations?
Information on returns and cancellations are located here.
How do I cancel my order completely?
If you are in the process of checking out and decide you do not want to complete the order, you can leave the checkout process at any time by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page. If you logged into your DH Inspired account before placing an order, the items in your cart will remain there for your next visit. If you are not a registered DH user, or if you did not log into your account before placing an order, your cart will be deleted after 30 minutes of inactivity.
Once an order is placed, it cannot be cancelled. We do not honor cancellation requests may be made by voicemail, email or offline chat messages.
Should you decide to cancel a return and keep the item after a refund was issued, we will charge your credit card or bill you in the amount of the refund issued.
Parcels that are unclaimed or refused will be subject to applicable return and re-stocking fees and will not be considered cancelled.
To speak with a customer service representative and inquire about canceling or changing an order that's already been placed, please call DH Inspired at 855-958-1190.
Orders cannot be canceled or changed once submitted.
How will I know that you've received my order?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.
How do I know if my items are available immediately?
If the item is not in stock, an inventory status and expected ship date will appear on the product detail page. The delivery time frame for special order items that ship from one of our vendors will be noted on the product details page or at checkout. Occasionally, we find that an in-stock item is damaged or defective when we fill an order, and that getting a replacement results in your item becoming temporarily unavailable. If this should occur, we'll fulfill your order promptly; we'll also notify you immediately. This delay will not incur further charges and you may cancel for a full credit if you do not wish to wait for a replacement to be sent.
How do I ship to an address other than my billing address?
Shipping to another address that is different from your billing address is easy. Simply enter the desired destination on the shipping information page at checkout. If you're a registered user, the address will be automatically added to your address book so that you can access it for future purchases.
Will I receive all the items in my order at the same time?
For your convenience, most items will be delivered as they become available. Items that ship via Standard Delivery will ship separately from furniture and oversized rugs. In some cases, you will have the option to consolidate your deliveries. You can also contact us to request consolidation on any orders you have placed through designhomeinspired.com
Do you ship overseas?
Unfortunately, we only ship to the United States. We do not ship to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. Please call DH Inspired 855-958-1190 to place an order for APO or FPO addresses; we cannot process these orders online.
If you need to ship goods internationally, please contact a freight forwarder.
CREDIT & PAYMENTS
What credit cards and methods of payment do you accept?
For orders shipped to the US, we accept Visa, MasterCard, American Express, Discover, PayPal and ApplePay .
When is my credit card charged?
Items are charged to when your order begins processing, which is usually within 1 to 2 business days for in-stock items.
How is tax estimated for my order?
Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.
How long does my refund take?
Refunds generally appear on your credit card statement in one to two billing periods, depending on your method of payment and bank card issuer. Since all online orders require a credit card as the method of payment, your refund will take the form of a credit back to the same card used to make the original purchase.
PRICE MATCH GUARANTEE
How does it work?
We guarantee the best price.
If you find a lower price on an identical name-brand item available at a direct competitor, we will happily match the price at the time of your purchase.
Some exclusions and restrictions apply. View Terms of Our Price Match Guarantee.
U.S. Terms and conditions:
Item must be identical in brand name, size, weight, color, quantity and model number and sold by an authorized reseller of the item; excluding items fulfilled by Amazon Marketplace. Only one price match per identical item per person. At the time you request a price match, the lower price must be published and valid, and you must present an original, complete paper advertisement, online validation or website address showing the valid price from one of the aforementioned companies. At the time you request a price match, the lower price item must be in stock. We reserve the right to verify an advertised price and the availability of the item. Price match is valid only in the U.S. Price match is valid for online. Price match is offered only on the day of your original purchase.
Exclusions:
Offers that include financing. Bundling of items. Free items, buy-one-get-one-free items and gift-with-purchase offers if the retail price is not shown in the advertisement. Typographical or other pricing errors. Mail-in offers and instant rebates. Competitors' service prices (such as shipping and delivery fees). Items that are advertised as limited-quantity, limited-time, out-of-stock, open-box, clearance, refurbished/used, closeout, damaged product or liquidation sales. Items that are sold by resellers, clearance websites and retail outlets, including, but not limited to eBay and Overstock.com. Category-wide or storewide discounts. Coupon-required prices. Prices that only display on a website after guests log in. Paid membership club or paid loyalty programs (e.g., prices that require a club or loyalty card that is associated with a membership fee). Non-branded or private-label items (e.g., not marketed under a specific brand name). Credit card offers. Prices that require minimum quantity purchases. Prices offered outside the U.S. DH Inspired reserves the right to suspend, terminate, update or modify this policy at any time.
SHOPPING ONLINE
Must I create an account to shop?
You don't need to create an account to shop on the site. Users may make purchases without registering. However, registering is highly encouraged to facilitate checkout and to take advantage of other personalization features, such as accessing your order history, gift registry information or wish list. Additionally, when we have special offers, our registered users will be among the first to know. Creating an account with us is simple. All we need is your email address and a password. You can create an account here.
Do I need to log in to make a purchase?
You don't have to log in to make a purchase on the site. However, registering an account is highly encouraged to facilitate checkout and to take advantage of other personalization features, such as accessing your order history, tracking information or return status. Additionally, when we have special offers, our registered users will be among the first to know. Creating an account with us is simple. All we need is your email address and a password. You can create an account here.
How can I see my order on DH Inspired?
If you have an account with DH Inspired and are signed into the same account with which you placed the order, you should be able to view your order online. If you are unable to access your order, please call us at (888) 800-1792 so that we can link your order with your account.
TECHNICAL SUPPORT
What types of web browsers does your website support?
We support Internet Explorer 10+ and the current releases of Google Chrome, Microsoft Edge, Firefox, and Safari (Desktop and Mobile). To view all the features on our site, you must accept cookies, enable JavaScript and have Adobe Flash Player 9 or higher. While we do have limited support for older browsers, we strongly encourage you to upgrade your web browser to the latest supported version.
OTHER QUESTIONS
How can I get a hold of a real person or get a question answered?
To receive a personal response, contact us here. If you have a question that we did not address, please call DH Inspired at 855-958-1190.
To contact us via postal mail, write to: DH Inspired Decor LLC Attention: Customer Service 1419 Boardman-Canfield Road, Suite 300 Boardman, OH 44512
For our corporate offices: DH Inspired Decor LLC 1419 Boardman-Canfield Road, Suite 300 Boardman, OH 44512
Any other questions we haven't answered?
For questions we haven't answered, or information we haven't provided, please contact us. We welcome your comments and suggestions, and thank you for shopping with us.